GoodLife Fitness Centres — Gym in Goulbourn Ottawa

Reviews of GoodLife Fitness Centres

• Madeline

  Added 2016.03.02

  Variety of classes and good staff. Lots of good machines and weights.
• Zoey

  Added 2015.11.13

  I paid the fee even tho I wanted to keep my account active for when I can go to the gym again 6 weeks after my birth. The next day I knew that this wasn't right and there was some way to fix this. I went to the carp road location and spoke with the manager Greg, he was super understanding, helpful, listened to my problem and went over and beyond to fix this whole issue. My cancellation was reversed my money was returned to me and my membership is on hold again until I am able to come back in.
• Ellie

  Added 2015.10.25

  Wanted to inquire about personal training, I felt very pressured to say yes and the next day I went back to cancel it since there is a "10 day regret term." I then called and went to the gym many times that week asking staff if it was cancelled who told me that my P/T was still active. I then talked to the manager, Mat, who told me he would cancel it. After two days I called the club and made sure it was cancelled before my 10 days ended to find out that it was still active and the manager had yet to keep his word. I then called Mat and he completely brushed me off and said it was cancelled but when I checked my account it STILL said active. ALSO, while I was giving my first deposit they took my signature on a e-signature pad and they used that signature for a contract that I had NEVER seen before. I was then sent the contract and completely confused as to how my signature got onto it but I do remember the PT guy saying he messed up and didn't know how to do it to then making me sign three times for what I thought was for my visa payment. If you're going to this gym to sign up for personal training be very careful especially if you're young and inexperienced with high-pressure sales.
• Jaxon

  Added 2015.10.18

  After having a bad customer service expierence at a different location I returned to this location where I originally deal with all my membership information and changes. The first time I ever dealt with a membership change here it was to place my account on hold due to being so sick early in my pregnancy. One of the managers Tasha was extremely helpful, pleasant and very informative she put my account of hold for me for 6 months no charge which took a lot of stress of me.
• Ethan

  Added 2014.07.08

  The Les Mills classes are super fun & energetic, & have really improved my physical, mental, & social health. The instructors and classmates are really fun & motivating.
• Riley

  Added 2014.04.25

  Brand new location with lots of nice cardio equipment, weights, stretching space, towel service, you name it. Unfortunately they do not have WiFi yet which is important for me... I would give 5/5 if it had that.
• Mateo

  Added 2014.02.08

  Now that those 6 months are up and I'm now 9 months pregnant I can't go work out especially given the fact I'm going to give birth in a few days. So I went to a different location to request to switch to just membership hold with payement and one of the girls at the other location was extremely difficult not helpful and I don't think she really knew much about goodlife policies. There was no manager available and she told me that even i couldn't do that I'm not aloud and even if I came in with a doctors note they wouldn't accept it and the only way to deal with things is to cancel my membership completely and pay a large 111$ fee.
• Lillian

  Added 2013.08.03

  Literally the best customer service I have ever received at a gym was at the carp road location from both managers Tasha and Greg!
• Jack

  Added 2013.07.20

  This gym has a lot of BodyPump weights & is well air-conditioned. The group fitness studio also has mirrors at the front and side of the class, which are helpful for practicing good form & for motivation.